Shipping policy

At Hospitrade, we aim to deliver your products safely, promptly, and in excellent condition. Please read our shipping policy to understand the various shipping options, processing times, and related terms.

1. Shipping Options

We offer multiple shipping options to suit your needs. The specific shipping options available will be displayed at checkout based on your location:

• Standard Shipping: 3-7 business days

• Expedited Shipping: 2-3 business days

• Express Shipping: 1-2 business days

2. Processing Time

• Order Processing: All orders are typically processed within 1-2 business days after payment confirmation. Orders placed after 2 PM or during weekends and holidays will be processed on the next business day.

• Order Confirmation: You will receive an order confirmation email with the estimated delivery time upon completing your purchase.

3. Shipping Charges

Shipping charges vary based on the shipping method selected, the destination, and the total weight of the package. Shipping costs are calculated and displayed at checkout before you complete your order.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery. You can track your order using the provided link or by visiting our website’s “Order Tracking” section.

5. Shipping Restrictions

• International Shipping: We currently offer international shipping to select countries. International orders may incur additional duties, taxes, or fees based on the destination country’s regulations, which are the responsibility of the customer.

• Restricted Items: Some items, such as certain chemicals or large dental equipment, may be subject to shipping restrictions. These products may require specialized handling or may not be eligible for international shipping.

6. Undeliverable Packages

In cases where a package cannot be delivered due to an incorrect address, repeated delivery failures, or refusal to accept delivery, it will be returned to us. If this occurs, we will contact you to arrange re-shipment; however, additional shipping charges may apply.

7. Delays and Exceptions

• Weather or Unforeseen Events: Delays may occur due to factors beyond our control, such as inclement weather or customs processing. We will keep you updated in such cases and work to ensure your order arrives as quickly as possible.

• High Demand Periods: During peak periods, such as holidays, please allow extra time for order processing and delivery.

8. Damaged or Lost Packages

If your order arrives damaged or is lost during shipping, please contact us immediately at info@hospitrade.co.uk or call us at (+44) 7776 820968. We will assist with replacements or claims through our shipping partners.

9. Changes to Shipping Address

If you need to change the shipping address after placing an order, please contact us immediately. We may be able to accommodate changes if the order hasn’t yet been processed, but this cannot be guaranteed.