Privacy policy

Privacy Policy

At Hospitrade, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, place an order, or interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you register, place an order, or contact us, we may collect your name, email address, billing and shipping addresses, phone number, and payment details.

  • Technical Information: We may collect information about your IP address, browser type, device information, and browsing activity to improve website functionality and enhance your shopping experience.

  • Order and Transaction History: Information about your purchases, returns, refunds, and related actions to help us manage your orders, returns, and customer support.
     

2. How We Use Your Information
We use your information to:

  • Process and fulfill your orders, including shipping and returns.

  • Improve our products, services, and website functionality.

  • Communicate with you about your orders, promotions, updates, and offers.

  • Analyze usage trends and user activity to enhance our website experience.

  • Comply with legal obligations and maintain security and fraud prevention.
     

3. Sharing of Information
Hospitrade does not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers to fulfill orders, manage payment processing, conduct analytics, or deliver communications on our behalf.

  • Legal Requirements: We may disclose information if required by law, such as in response to legal processes, to protect our rights, and to ensure the safety and security of our customers.

4. Security of Information
We take data security seriously and implement various security measures to protect your personal information. However, please remember that no internet transaction is completely secure, and we encourage you to use caution when submitting personal information online.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect usage data, improve site functionality, and provide a better user experience. You can manage cookie preferences through your browser settings; however, some parts of our website may not function optimally if cookies are disabled.

6. Return Policy
Our return policy is designed to ensure customer satisfaction while maintaining product quality and hygiene standards.
Return Eligibility

  • Products may be returned within 10 days of receipt for a replacement, provided they meet all return criteria.

  • Certain items, including Dental Chairs, Compressors, UV chambers, Autoclaves, X-ray Units, and patient-use products like toothpaste or orthodontic trainers, are not eligible for returns unless defective.

Return Process

  1. Products should be unused, undamaged, and in original packaging with all accessories included.

  2. If approved, replacement or refund processing will occur after we receive and inspect the returned product.

  3. Refunds, once approved, will be credited back to your original payment method within 5-7 business days. In case of delays, please contact us at info@hospitrade.co.uk or call our support line.


7. Refunds and Exchanges

  • Approved returns are eligible for a refund within 5-7 business days after processing.

  • Refunds are provided via the original payment method or as a Hospitrade coupon in cases of cash-on-delivery orders.

  • Sale items are not eligible for refunds.

If you haven’t received a refund in the expected time frame, please contact your bank or card issuer. For further assistance, you may reach us at info@hospitrade.co.uk.

8. Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from them.

9. Changes to This Privacy Policy
Hospitrade may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review our policy regularly to stay informed.

10. Contact Us
For questions, concerns, or to exercise any of your rights regarding personal data, please contact us at: